Prevent complaints through Fondue Governor Chatchat explains that there are more advantages than flaws.

On April 24, 2024 at Bangkok City Hall 2, Din Daeng, during a council meeting. BMA, second ordinary meeting, No. 4, year 2024, Mr. Somchai Tempaiboonkul, M.P., Khlong San District, posted a live question about the problem of using Traffy. Fondue of the Khlong San District Office, because Bangkok has a policy of accepting complaints through the Traffy Fondue platform because it was found that complaints reported to Traffy Fondue at the Khlong San District Office has encountered many problems, such as making false complaints to bully each other. Delays in solving the problem have caused citizens to complain repeatedly. Matters that have been forwarded to other agencies have not been resolved or matters that cannot be resolved. bring an end to the matter Because it affects the indicators of the district office, etc., I would like to ask the Governor of Bangkok as follows: 1. Is there a solution to the problem of repeated complaints? How to make a false complaint 2.Agency of BMA resolves problems complained through Traffy Fondue is delayed, such as complaints about damaged lights, etc. How can it be resolved? And 3. Termination of the matter or having outstanding matters in Traffy Fondue of the Khlong San District Office affects the agency’s indicators. Or not? Mr. Chatchat said that Traffy Fondue is a system that does not have a gatekeeper, so the public will notify on any date. Any time and it was found that more than 60% of the notifications were outside of business hours. Finally, there will be an evaluation system to rate workers. Currently, there are more than 563,292 complaints from the public through the system. 444,223 complaints (79%) have been resolved and have been forwarded to responsible agencies. 96,811 complaints (17%) are between agencies. BMA processed 10,397 matters (2%), most of which were pending matters from large bureaus such as the Public Works Department and the Environment Department. and the Department of Drainage. However, it was found that the computer system still had flaws. But there will be people who will receive the matter and scrutinize it again. Finally, even though the traffic system Fondue has its flaws but I believe it also has more advantages.

The governor of Bangkok said that the second question is that the problem is not caused by the platform. But it is caused by practitioners or agencies that still have delays. This will be expedited to be completed quickly. As for the third question, both the administrative agency and the governor have important indicators in common: Problems of every district and every agency must be resolved to 75% regarding complaints. Some people have filed more than a hundred complaints. Must use a fair process and not affect indicators. Don’t believe in just computers. But there will be officials to help scrutinize this matter as well.