Steam adjusts refund policy in store Including the new term “Advanced Access”

Valve has announced an update to its Steam refund policy to be more comprehensive. Along with revealing a new term “Advanced Access” to make it more understandable than before.

By the origin of this policy Caused by some games (Mostly AAA) can be opened for players who pre-order/buy the Deluxe Edition to be able to play before the actual release date. which has the right to play in this way There will be a loophole. “Buyers can definitely get a refund” even after playing for more than 2 hours.

So Valve has made it impossible to do this. along with a new name This type of service is called “Advanced Access” instead (in Thai it is called “Advanced Access”). “Early access”) to refer to a game that is already in development. and can be played in advance of the release date

As for the original term “Early Access” (games under development), only games that are currently under development will be left. But it’s open for purchase and play first. The game still has incomplete content.

Example of Advanced Access display in the Steam store: https://store.steampowered.com/app/1785650/TopSpin_2K25

Summary of Steam’s updated refund policy

• cannot be refunded After playing the game for more than 2 hours, covering both games that have actually been released, Early Access games, and Advanced Access games.
• Refunds can be made within the same 14 day window. However, if you purchase and play Advanced Access, it will not be counted. It will start counting from day 1 as the day the game actually goes on sale.
• Games that are open for Beta testing before actually being released for sale. considered an exception The number of days and hours during this period is not counted.