Date: 24 April 2024, Mrs. Chayada Viphatphiphathaphat
The First Vice President of the Bangkok Council presides over Bangkok Council meetings. Second Ordinary Session, No. 4, year 2024, with members of the Bangkok Council, Mr. Chatchart Sittiphan, Governor of Bangkok Bangkok Executive Committee and related agencies attended the meeting at the Irawat Phatthana Building Bangkok City Hall, Din Daeng
At the meeting, Mr. Somchai Tempaiboonkul Members of the Bangkok Metropolitan Council, Khlong San District, posted live questions about Problems using Traffy Fondue at Khlong San District Office He reasoned that because Bangkok has a policy of accepting complaints through the Traffy Fondue platform, where citizens can report problems through the Line application, it facilitates direct communication between citizens and relevant agencies.
But in the past period, it was found that complaints submitted to Traffy Fondue of the Khlong San District Office faced many problems, such as false complaints to bully each other. Delays in resolving the problem have led to repeated complaints from citizens. Matters that have been forwarded to other agencies have not been resolved or matters that cannot be resolved. Resulting in the termination of the matter because it affected the indicators of the district office, etc.
From the above problem, I would like to ask the Governor of Bangkok. As follows: 1. Guidelines for resolving repeated complaints false complaint How does photo editing cause damage to outsiders or agencies? 2. Bangkok agencies delayed solving problems complained through Traffy Fondue, such as complaints about LED lights with an IOT system, about damaged lights, etc. What is the solution? And 3. Termination of matter or outstanding matter in Traffy Fondue of Khlong San District Office. Does it affect the agency’s indicators or not? How?
“Understand that our important mission is to solve the capillary problem according to the policies of the Governor of Bangkok in all 11 areas and the Governor of Bangkok. It has been reported that a total of 563,292 complaints have been processed and more than 100,000 complaints have been forwarded. The complaint forwarding system is an AI system that forwards matters without filtering any information at all. When a problem arises, it cannot be resolved. Investigate the source of complaints causing damage. If the Governor of Bangkok solves the Traffy Fondue problem, it will be beneficial to all districts. It’s not just Khlong San District alone,” Mr. Somchai said.
Mr. Chatchat explained that the purpose of using the Traffy Fondue system is to quickly respond to the people. To report various problems without time limitations Place of notification Can expand results in evaluating work data and people can express their satisfaction Currently, there are more than 563,292 complaints from the public through the system. 444,223 complaints (79%) have been resolved and have been forwarded to responsible agencies. 96,811 complaints (17%) are between agencies. BMA processed 10,397 matters (2%), most of which were pending matters from large bureaus such as the Public Works Department and the Environment Department. and the Drainage Bureau
“It is still found that the computer system still has flaws. AI selects and distributes true stories. But there will be people who will receive the matter and scrutinize it again. There are currently 14 people working on the matter and the district will have someone to take on the case again. The issue of photo editing is considered a matter of transparency. There will be only those involved. or the Permanent Secretary of Bangkok can check. But will be assigned to investigate this matter more intensively. Finally, although the Traffy Fondue system has its shortcomings, I believe it still has more advantages,” said the Bangkok Governor.
As for the second question, Mr. Chatchat said that this matter shows Traffy’s strengths. Fondue because there were a lot of people reporting it. And it is a problem that the Bangkok Metropolitan Administration will rush to solve within 30 days. The problem is not caused by the platform, but by practitioners or agencies that are still delayed. which will be expedited to be completed quickly
As for the third question, both agencies, the administration and the Governor of Bangkok have important indicators in common: The problems of every district and every agency must be resolved to 75% regarding complaints, with some people making over a hundred complaints. Must use a fair process and not affect indicators. that is the true work of the district or of the agency Because they probably don’t trust only computers, but there will also be officials to help scrutinize this matter.
Tags: opens Traffy Fondues wounds due bullying false complaints Urge Governor Bangkok corrections
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