On the other side, Ford customers smashed the car in Korat. Does the company clearly point out the buyback? : PPTVHD36

On the other side, Ford customers smashed the car in Korat. Does the company clearly point out the buyback? : PPTVHD36
On the other side, Ford customers smashed the car in Korat. Does the company clearly point out the buyback? : PPTVHD36

From the case of news on the Internet in the evening of September 22, 2022, which caused the incident of a customer who bought a Ford Everest car from a sales and service center (showroom) in Nakhon Ratchasima province. Customers interviewed local media about a variety of symptoms, such as defective tire pressure sensor alerts, screen unable to connect to Android phones, tailgate sensor fails, vibrating starter. Both cars, reverse gear system have problems.

Ford sent a letter explaining the reason why the customer smashed the car ‘Ford Everest’ in Nakhon Ratchasima

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Most recently, on September 23, 2022, Ford Thailand contacted PPTV Online to further clarify such information after the news was presented, stating in 3 main points:

Does the air purifier really affect the performance of the tire pressure measurement system?

Ford would like to clarify the issue of the question of installing air purifiers that transmit frequencies that interfere with the tire pressure measurement system. Because Ford has never had the opportunity to fully inspect the customer’s vehicle. Therefore, the information from the preliminary examination can only be provided that Optional air purifier that is not certified by Ford. may transmit a frequency that affects the tire pressure monitoring system The company therefore asks the customer to take the car for inspection at the service center for proper care by specialists.

In the first clarification letter, no other symptoms were mentioned even though the interviewees said that they had multiple symptoms?

Ford explained to PPTV Online that there are some problems with the dealer (dealer) have already provided advice on the correct use to customers, such as listening. Function to open the tailgate including the communication connection system in the car It has been supervised for customers since entering the service in March.

For symptoms that customers report that the engine vibrates and reverse gear The Company did not find any complaints from customers regarding this matter and there are no records in the complaint documents. The Company therefore requests that the customer bring the vehicle to be inspected at the service center first for proper care.

Will Ford buy the car back or not?

Ford Thailand confirms that ‘we will definitely not buy that car back’ Because the company has not checked the problem that arises from any cause. And the company still insists on asking customers to take the car for a thorough and accurate inspection. to find guidelines for proper care


The article is in Thai

Tags: side Ford customers smashed car Korat company point buyback PPTVHD36

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